If you have tried to contact billing, sales, or support using email and did not get a reply to your request please ensure you have added @websecurestores.com to your trusted sender or whitelist in your email programs that you use. If you ever do not get a reply from us within a few hours you need to use our live chat or open a ticket directly online at https://my.websecurestores.com/submitticket.php. You can monitor the ticket status including our replies to you online even if your email is not working. We are always here 24/7 and answer most tickets within a hour.