Opening an email support ticket
Each time you have email issues if you can provide this information when you open a ticket it would help us resolve it faster.
1. If you have an email that was returned, bounced or did not go through please forward us the complete header of that email or the entire email.
2. We need the closest time of the email being sent or received.
3. Â The affected user.
4. A description of your email issue. Including error messages.